Returns & Exchanges

Z Gallerie guarantees the excellence of our products and your complete satisfaction. Should any item not meet your expectations, we will promptly address your concerns.

• Original shipping fees and White Glove charges are non-refundable

• Refunds processed after warehouse inspection (typically within 3-7 business days)

Exclusions apply to: custom orders, final sale items, gift cards, and outlet purchases. Orders placed before January 19, 2024 are not subject to refund as per the bankruptcy court decision Case No. 23-19159 . Please review the details here .

Certain items cannot be returned, exchanged, or canceled, including:

If you would like to request a return, please contact our customer service team via Live Chat (located at the bottom right of the page) or Email (customerservice@zgallerie.com) . Please provide your order number, item(s) to be returned, reason for return, and any supporting images.

A valid proof of purchase is required to issue refunds or merchandise credit for eligible items. We will accept all of the following as proof of purchase. •  Original paper or gift receipt •  Electronic receipt •  Original packing slip (with order number visible) •  Order number

No need to let the gift giver know about the return; we are happy to issue store credit equivalent to the merchandise total directly to you! To process a gift return, email our Customer Service team at customerservice@zgallerie.com . You may return gifts up to 30 days after your event. Proof of purchase required.

Once our warehouse confirms the returned item is in new, unused, and resalable condition with all original packaging, your refund will be processed: •  The item purchase price will be refunded in the original form of payment. Processing time: 3-7 business days after inspection. Where some or all of a purchase was made using a Gift Card or Store Credit, a new Gift Card or Store Credit will be issued, respectively. •  With a Gift Receipt, the item purchase price will be refunded by a Store Credit. •  Any shipping charges will not be refunded and customers are responsible for return shipping cost. •  Z Gallerie reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client.

Prior purchases are not eligible for price adjustments, regardless of whether the item has yet to ship.

Cancellation - Unshipped You can cancel your order for a full refund before the order is set up for shipment. Please note that this does not apply to Custom Orders. Cancellation - Shipped You can cancel your order once it has been set up for shipment, however please be aware that the costs of both outbound and return shipping will be reduced from your refund amount. Please note that this does not apply to Custom Orders. Cancellation - Custom Orders Once a custom order has been placed, all costs of production have been incurred and therefore a cancellation is no longer possible and balance paid cannot be refunded. Note: If a cancelled order contains a coupon code, this code is considered void and will not be reinstated. If an order is cancelled from which a code was generated, the refund amount will be adjusted accordingly. If you have already received your order please refer to the Return Policy above as a cancellation is not longer available.

Custom Furniture, Custom Art, Custom Curtains, and Custom Bedding are manufactured especially for you. Therefore, we cannot accept returns or exchanges. However, if a custom item arrives with a manufacturing defect or with damage caused during transit, we will repair or replace the defective item or damaged area. If that is not possible, we will arrange an exchange. We reserve the right to determine the best course of action.

If an item arrives with a manufacturing defect or is damaged in transit, please contact Customer Service immediately via Live Chat (located at the bottom right of the page) or Email (customerservice@zgallerie.com) and provide with your order number and photo evidence of the issue for faster and best resolution. Motion Mechanisms Warranty: We provide a 18-month warranty on Motion Mechanisms(Includes recliner, glider, swivel). This warranty does not cover any damage resulting from: •  Incorrect installation •  Unauthorized modifications •  Operation outside specified conditions

Delivery Delivery services are available within the lower 48 states. We do not ship to Alaska, Hawaii or US Territories. All merchandise must be paid in full prior to delivery. It is the customer's responsibility to inspect all items before signing the delivery acknowledgment form. Delivery fees are non-refundable. Color & Finish Due to the uniqueness and raw material used in some of our products, the color, finish and dye lot may vary on each item. In addition, exposure to light and temperature changes can affect the condition of your merchandise over time. Space Limitations Customers are responsible for their space limitations. Please be conscious of passages that could cause delivery issues (e.g., stairwells, hallways, doorways, elevators, etc.). Oversize Fees Items such as Furniture, Rugs, Mirrors and Art are in most cases large and heavy and oversize charges can apply. This charge is listed on the item page and is in addition to regular delivery and processing charges. Oversize fees are not refundable. Storage Occasionally, our customers have requested to store their fulfilled Z Gallerie order in our facility until they are able to accept a delivery. After 90 days, Z Gallerie will consider the items abandoned. Z Gallerie reserves the right to resell the items with no refund.